Terms & Conditions

Delivery – All gift vouchers are issued digitally and delivered by email to the recipient address provided at checkout. A confirmation copy is also sent to the purchaser. Please ensure all email details are entered correctly. We cannot be held responsible for vouchers delivered to an incorrect email address provided at checkout.

Validity – All gift vouchers are valid for 180 days (6 months) from the date of purchase. The expiry date is clearly stated on the voucher and cannot be extended.

Monetary Gift Vouchers – Monetary vouchers (£5, £10, 0r £20) may be redeemed in full or in part. Any remaining balance will remain active and may be used on a future visit within the validity period. Monetary vouchers cannot be exchanged for cash or refunded.

Experience Vouchers – Experience vouchers (Afternoon Tea or Coffee & Cake) are valid only for the specific experience stated on the voucher and must be redeemed within the validity period. Bookings are required for experience vouchers and are subject to availability. Specific booking notice periods may apply (e.g. 48 hours’ notice for Afternoon Tea). Experience vouchers cannot be exchanged for alternative products, services or cash. We reserve the right to amend pricing for special calendar events or seasonal promotions. Additional charges may apply where applicable.

Cannot be exchanged for cash or credit.

Cannot be used in conjunction with any other offer or promotion unless expressly stated.

Must be presented (digitally or printed) at the time of redemption.

Contain a unique voucher code which must be quoted when redeeming.

Ordering & Payment – All Christmas orders must be paid in full when you order. Your order is confirmed once you receive our confirmation email. Please check your order carefully, including dishes, quantities and collection date.

Order Deadlines – Christmas Heat at Home orders close at 11:59pm on Wednesday 16 December 2026. Festive Boxes need at least 2 days’ notice before your chosen collection date. We may stop taking orders earlier if we reach capacity.

Your Right to Cancel – Our Christmas food is perishable and prepared for a specific collection date, so the standard 14-day cancellation period for online purchases does not apply. We’re happy to offer the following instead:

• Christmas Heat at Home: cancel by 11:59pm on Wednesday 16 December 2026 for a full refund. After this time we will have ordered ingredients and started preparation, so we’re unable to offer a refund.
• Festive Boxes: cancel at least 2 days before your chosen collection date for a full refund (for example, by the end of Monday for a Wednesday collection). Cancellations after this point cannot be refunded.

To cancel – call us on 01642 725383 or email vrlclub@icloud.com with your order number. Refunds are made to your original payment method, usually within 5–10 working days.

Changes to Your Order – We’ll do our best to accommodate changes to dishes, quantities or collection dates if you contact us before the cancellation deadlines above. Changes are subject to availability and cannot be guaranteed. To add to your order, simply place a new order before the order deadline.

Collection – Christmas Heat at Home orders must be collected on Thursday 24 December 2026 between 10am and 12pm. After this, we’ll be home enjoying our food and family time so please don’t be late! Festive Boxes must be collected on your chosen date during opening hours (10am–2pm on Saturday 26 December). Please bring your order number or confirmation email. Someone else is welcome to collect on your behalf if they have your order number.

Uncollected Orders – We will try to contact you using the phone number provided at checkout. Orders not collected within the collection window cannot be held, and are not eligible for a refund.

Allergies & Dietary Requirements – Allergen information is shown on each product page. Please contact us before ordering if you have an allergy or intolerance. Our food is prepared in a kitchen that handles all major allergens, so we cannot guarantee any dish is free from traces.

Storage & Reheating – Your food will be ready to reheat. Please refrigerate it as soon as possible after collection and follow the storage and reheating instructions provided for safety and best results.

Problems With Your Order – Please check your order at collection. If anything is missing, incorrect or not as described, let us know as soon as possible and we’ll put it right or give you a refund. Your statutory rights are not affected.

If We Need to Cancel – If we are unable to fulfil your order due to circumstances beyond our control (for example severe weather or a power failure), we will contact you as soon as possible and give you a full refund.

Our Right to Refuse an Order – We may refuse or cancel an order, with a full refund, if we reasonably believe it is fraudulent, was placed using incorrect information, or contains an obvious pricing error.

Gift Vouchers – Gift vouchers cannot be used to pay for Christmas pre-orders online.

Free drink options are at management discretion.

Complimentary drinks cannot contain alcohol.

Card must be presented at time of purchase and redemption.

One stamp per tea or coffee purchased.

One card per customer.

Loyalty cards are valid for 12 months from first issue.

Lost or damaged cards cannot be replaced and collected stamps cannot be transferred.